Entrepreneur in Residence (Car&Away)

Team: Accelerator - Business Development (Full-time)
Location: London, United Kingdom

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    Job Type: Permanent, full-time
    Salary: In the region of £30 - £40k p.a. pro-rated (based on experience)
    Location: Central London (Victoria – London Bridge)

    About Us

    Car & Away is a revolutionary new start-up which, at its heart, enables private car owners to rent their cars directly to others when they are not using them. Think Airbnb for cars. 
    Our brand purpose is to become the smartest peer-to-peer car sharing community globally.

    We believe the world needs a smarter way to own and use cars. Car ownership costs are high, yet these cars are only used for 4% of their lifetime. There are 31m in the UK and 1bn worldwide highlighting a chronic inefficiency of private car ownership and a huge opportunity around unlocking the idle capacity in these cars.  We aim to reduce the number of cars on the road by 20%.

    The Car & Away community was born at UK airports where we offer car owners a new choice to park and earn by renting their cars out. Using these cars we are disrupting the traditional car rental business by giving renters the exact car they choose and no queues,  so they can drive away in just 5 minutes.

    Car owners will be supported from their homes to become the forefront of a larger community that will ultimately revolutionise car ownership across the country.

    This is a rare opportunity to join an exciting business that will transform the way in which we own and use cars.

    Find out more about us on YouTube and Trustpilot (9.7/10)

    The Role

    Customers are at the forefront of what we do, as an innovative and disruptive business we aim to lead the way providing superior customer service with a slick and smooth operation. We have been operational for just over a year and we’re now well underway with conversations about what the next stage of our growth looks like.

    This is not an ‘out of the box’ Business Development role: If you want a regular ‘sales’ career, this isn’t the role for you. Business development for us is partly about growing our customer base, but it’s also about constantly innovating and improving the way we work, it’s about finding new supply partners and helping us to grow our network so more and more people can buy our product. You won’t get many opportunities like this where you will work on both the supply and the demand side of a business.

    This role is being created primarily to take on many aspects of the Business Development function, working with the COO and the wider team to deliver a broad range of initiatives.

    You will be quick thinking with a think-outside-the-box attitude that allows you to both process information and react quickly to new challenges as they arise, remaining calm, collected and adapting suitable process to document and handle similar challenges as the business grows. 

    You will work closely with the Chief Operational Officer to develop a customer service strategy that delivers WOW with a pro-active approach; ensuring customers recognise the innovative nature of our business against traditional industry models. 

    Mounds of flexibility will be needed in this brand new role as we accelerate our growth rapidly. No two days will be the same as you assist the founding management team build the business.

    Our purpose and your role is exciting and pioneering and will change the way people own and use cars forever. You need to be prepared for hard work and creative thinking to overcome challenges. We are the catalyst for a new marketplace, with customers (our community) in the centre of all we do. Your role will combine customer facing activity with both Demand and Supply partners, with back office planning and delivery to make sure we meet our targets and commitments

    More specifically:

    • You will work with the whole team to implement and manage systems and procedures to ensure the Pilot of this unique business model is successful, providing documentation and reporting at every stage that will form future business strategy.
    • Some key areas that you will be involved with, and lead in some cases:
    • Planning and tracking new location launches.
    • Process mapping and edge case resolution for new location launches and existing activities.
    • Identifying, prioritising and developing Business Requirement Documentation for IT developments.
    • Mapping out current and future customer journeys, identifying opportunities to create WOW moments.
    • Monitoring and updating pricing on an ongoing basis.
    • Producing and commenting on performance statistics, highlighting trends and issues.
    • Supporting and developing strategic research papers to help support the direction we take as a company.
    • Your will be used to working at Board level within the company, and with potential investors as we continue to grow.   
    • You’ll have the full support of the COO, with whom you’ll be working closely.
    • You have customer insight in your DNA, with natural rapport building skills recognising varying situations to alter your approach and interact with customers from all backgrounds.

    Personal qualities & skills

    •  We are seeking a person with a lot of potential and ability to learn with a strong track record. You will be great at working with complexity, highly numerate, and a strong communicator who is hungry to develop further as the role grows
    • You will be a people person with a desire to provide excellent customer service – we expect all our people to think customer first
    • You’ll need some pretty strong analytical skills, with a capacity to learn and improve constantly
    • You will have good experience of project management and process mapping
    • If you have ever worked in a pricing role, in travel, or in car hire, this will be a benefit
    • You will be impeccably organised, with a passion for improving process and procedure keeping a well maintained and functioning office, team and overall customer operational process
    • You will be innovative with resilient personality to push boundaries, with a calm and collected nature to deal with complex operational issues as they arise including crisis management
    • You may be recently graduated in a similar discipline, or may have broader experience that demonstrates you have the capability to work in these areas to support and develop a business
    • You will have the ability to implement, manage and report on all administrative procedures and functions, taking charge on key performance improvements where necessary
    • You are a strong believer in peer to peer propositions and how they can redefine service beyond any current corporate business model
    • You’re a problem solver with the ability to think on your own two feet and create solutions to problems quickly, recognising support as and when required
    • You have a positive “can do” attitude turning negatives into positives, with the ability to motivate others in times of difficulty
    • You may have experience dealing with business partners both internally and externally, creating professional long lasting relations
    • You’ll need to be flexible in where you can work, but within easy reach of Central London
    • You can expect to have to work some irregular hours, and some travel will probably be required as well
    Our Values

    Car & Away is a new company, with a small team. We believe strongly that we want to retain a company environment where we are all working to help each other to succeed. We haven’t got the time for internal battles! We hold the following values dearly:

    -Open Minded & Creative
    -Challenging
    -Caring and Respectful (customer, community and each other)
    -Simplicity
    -Inspiring
    -Honesty and Transparency

    Could this be you?

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