The problem

As enterprises rapidly deploy chatbots and GenAI assistants across customer service, operations, and internal tools, they face a critical blind spot. Unlike traditional web or mobile apps, where behaviour can be tracked through clicks and page views, conversational interfaces are largely opaque. Most companies have little understanding of how users actually interact with their AI systems. In fact, the vast majority don’t even know the most common questions being asked, and rely on limited or unreliable feedback mechanisms.

Feedback rates are vanishingly low, with fewer than 1% of users typically leaving thumbs-up or thumbs-down ratings. Meanwhile, traditional analytics platforms such as Amplitude and Pendo are built for clickstream data and struggle to capture the nuance of natural language interactions. As a result, companies lack any meaningful insight into user intent, sentiment, or satisfaction. They can’t reliably distinguish between successful conversations and frustrating dead ends, which makes optimising AI performance extremely difficult. For organisations investing heavily in GenAI, this lack of visibility represents a significant gap between ambition and execution.

The solution

Nebuly is building the visibility layer for the AI era, a new class of analytics that helps enterprises truly understand how people use generative AI.

As companies integrate copilots and AI agents across their workflows, most operate in the dark: they know these tools are being used but can’t see how, why, or whether they’re delivering value. Nebuly changes that by transforming every interaction between user and AI into actionable insight.

Nebuly gives enterprises a privacy-first, real-time view of how employees and customers engage with their AI systems, surfacing where conversations succeed, where they stall, and how satisfaction or efficiency can be improved. By benchmarking AI-assisted versus manual tasks, Nebuly also helps teams quantify productivity gains and identify opportunities for automation.

Already working with Global 2000 companies across manufacturing, finance, and healthcare, Nebuly is defining a new standard for enterprise AI visibility. Just as web analytics revolutionised the internet, Nebuly’s user intelligence platform is shaping how organisations measure and optimise performance in the age of AI.

Why we’re excited to invest

Edoardo Gentili, Investor at Founders Factory says: “Nebuly is defining the infrastructure layer that every enterprise will need as AI becomes the primary interface between companies and their users. Just as analytics platforms became essential when mobile apps emerged, Nebuly is positioned to become the standard for understanding AI interactions - capturing this shift at the earliest stages of a massive market transformation. The founding team's deep AI expertise, combined with exceptional enterprise traction and first-mover advantage in a greenfield category, makes this a rare opportunity to back the clear category leader at an inflection point.”

What Nebuly is looking to get out of the partnership

"Our collaboration with Fastweb + Vodafone marks a key step in building the foundation for enterprise AI adoption in Italy and beyond. By combining infrastructure, user analytics, and hands-on operational alignment, we’re preparing the ecosystem for a new standard of measurable, user-centric AI performance."

Julien Roux, Co-founder of Nebuly